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Ordering & Products
Below are some of are common questions about orders
What hats do you offer?
We currently carry two colors of Richardson 256 Rope Hats: Birch and Bottomland.
Are your hats one-size-fits-all?
The OG Hat and Bottomland Hat feature snapback adjustable closures that fit most head sizes.
What materials are your hats made from?
Currently the Richardson model we use it 85% Cotton and 15% Nylon.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.
Do you offer free shipping?
We offer free standard shipping on all orders over $50.
What is your return policy?
We accept returns within 30 days of delivery on unworn, unwashed items in original condition. Sale items are final sale.
Can I exchange my hat for a different style?
Yes — reach out to us within 30 days and we'll get you sorted with an exchange.
General
Below are some of are common questions
Where are you based?
Bluff City Hat Co. is based in Memphis, Tennessee.
Do you restock sold-out items?
Limited drops are exactly that — limited. Follow us on Instagram and join our email list to be the first to know about restocks and new releases.
Do you do custom or wholesale orders?
We're open to conversations about bulk and custom orders. Reach out via our contact page and we'll get back to you within 48 hours.